Announcement for FFELP Borrowers
On November 1, 2023, the North Carolina State Education Assistance Authority (NCSEAA) will transfer its Federal Family Education Loan Program (FFELP) student loan portfolio to Educational Credit Management Corporation (ECMC). After this transfer date, NCSEAA will no longer administer loans in the Federal Family Education Loan Program (FFELP). Borrowers should contact ECMC with questions.
If you are currently making voluntary payments on a FFELP account with NCSEAA, you will need to arrange to make payments directly to ECMC using the contact information below:
ECMC Customer Service
P.O. Box 16408
St. Paul, MN 55116-0408
Phone: 888-221-ECMC (3262)
Fax: 877-645-7479
View your most recent statement online or make an electronic payment
Statements generated within the last 45 days are now electronically available for loans in the Federal Family Education Loan Program, NC Extra Education Loan Program, and the NC Assist Loan Program that are in cash repayment. Statements for other loan programs can be viewed using My Portal.

PID/Account #
Last 4 digits of SSN
First 3 letters of Last Name
Please contact us at 1-800-544-1644 if you need assistance.